Member Service Representative
FULL-TIME/PART-TIME
DESCRIPTION:
Serves as the front-line liaison between the member and the credit union. Provides information via phone and in person. Opens accounts for new members, resolves issues, and professionally handles member's daily needs. Performs a variety of transactional services for members.
DUTIES AND
Responsibilities:
Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, courteous and accurate service in the processing of member transactions.
Provide in-person and by-telephone service-related information concerning credit union services and policies.
May respond via email or to other electronic member transmissions.
Respond to members' requests, problems or complaints and/or direct them to appropriate personnel.
Open new accounts and service existing accounts.
Handle requests for member transactions within our share/loan servicing platform.
Promote credit union products and services.
Process member transaction received in mail.
Research accounts to resolve member questions.
Assist members in balancing accounts.
REQUIREMENTS:
HS diploma. GREAT member service skills. Ability to work in a fast-paced environment with accuracy. Must be bondable. Flexible schedule which includes some Saturdays.
WAGES:
Variable DOE
Estimated Salary: $20 to $28 per hour based on qualifications.
DESCRIPTION:
Serves as the front-line liaison between the member and the credit union. Provides information via phone and in person. Opens accounts for new members, resolves issues, and professionally handles member's daily needs. Performs a variety of transactional services for members.
DUTIES AND
Responsibilities:
Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, courteous and accurate service in the processing of member transactions.
Provide in-person and by-telephone service-related information concerning credit union services and policies.
May respond via email or to other electronic member transmissions.
Respond to members' requests, problems or complaints and/or direct them to appropriate personnel.
Open new accounts and service existing accounts.
Handle requests for member transactions within our share/loan servicing platform.
Promote credit union products and services.
Process member transaction received in mail.
Research accounts to resolve member questions.
Assist members in balancing accounts.
REQUIREMENTS:
HS diploma. GREAT member service skills. Ability to work in a fast-paced environment with accuracy. Must be bondable. Flexible schedule which includes some Saturdays.
WAGES:
Variable DOE
Estimated Salary: $20 to $28 per hour based on qualifications.
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