Services Operations Analyst
Company Name:
Sirius Computer Solutions
14-0323
Post Date 10/17/2014
Title Services Operations Analyst
City Open
Description You've invested time and hard work to get where you are, and you want to work alongside people who've done the same and will motivate you to be better every day. You are looking to be challenged and grow professionally, and you need to be valued and recognized for your contributions. If this is you, Sirius is for you.
Sirius helps companies become more competitive by taking advantage of technology solutions across the data center and throughout the enterprise. We focus on best-of-breed IT solutions that are built on today's leading technologies, from the world's top technology innovators, and delivered by certified technology experts.
Our over 1,200 talented employees work across the US, designing, implementing, and supporting solutions from leading manufacturers, including Cisco, Citrix, CommVault, Dell, EMC, Hitachi, HP, IBM, NetApp, VMware, and many more. As a nationally recognized solutions provider with a 33-year history of success, we are known for cultivating the best talent, providing a positive work environment, and offering a compensation and benefits package designed to help our employees thrive both personally and professionally.
If it's time to get Sirius about taking the next step in your career, contact us today
Position
Summary:
The primary purpose of this position is to initiate and coordinate services engagements logistics and project management by:
oProviding quotations and Statements of Work (SOW) to Sirius sales representatives
oScheduling Sirius technical resources
oTracking project metrics for reporting purposes
oProviding Level II Project Management
Primary Duties & Responsibilities
oCollaborate with Sales team, engineers and Brand Directors for Scope development and SOW analysis
oEnsure tasks provided by engineers satisfy all customer requirements included in scope of services
oEnsure all appropriate teams are aware of request and engage resources as needed for complex engagements
oPrepare quotations and Scopes of Work (SOW)Analyzes and processes contract changes requested by customer, sales, or Brand Directors to ensure Scope intent remains and contractual compliance is maintained
oPerform scope revisions
oPerform Brand Director duties on complex multi-brand requests to manage the process and total scope development working with all brands, pre and post sales, and sales team.
oDevelop and analyze custom reports in CRM; Create custom dashboards for Sales team
oDevelops and implements process improvement for Services Operations procedures as well as support all Brands process improvement to meet published SLA's
oProvide total project management/ownership for projects staffed 100% by sub-contractors
oManage sub-contractor relationship
oPerform analysis of client cost and partner cost to maintain profitability
oOpen Air management including:
oProject setup
oApproval of projects
oManage resource assignment
oApprove timesheets and expenses
oAnalysis of projects for profitability
oAssign, establish, and maintain resources and engagement schedules
oEnsure that contracts are in place prior to engagement
oInterface with Sirius' sales representatives and Brand Managers to further define customer requirements on engagements, which may include: service deliverables, project task details, schedules, and timelines
oRecommend Approved Subcontractors to Sales representatives and customers when there is no available Sirius' consultant for an opportunity
oProvide Level II Project Management including project coordination, scheduling of resources, customer communications, development and transmission of project planning documents, ensuring quality of project execution, billing and closure
oDetermine marketability of current service offerings and identify potential service offerings
oAdministration and reporting of consulting team utilization data and monthly forecast data
oServe as Administrator of SharePoint site for Services Operations Project Management
Position Requirements
Basic Qualifications
oBachelor's degree in MIS, Computer Science or related area
oAt least 2 years experience in a technical services support role
oSkills in the use of MS Word, Excel, and Project
Other Position Requirements
oDemonstrated technical knowledge of at least one IBM Server Platform (System p, System x, or System i) and IBM Storage solutions required
oDemonstrated skills in conflict resolution
oDemonstrated technical writing skills
oDemonstrated ability to articulate services project knowledge to customers and staff
oDemonstrated ability to manage multiple projects simultaneously
oDemonstrated presentation and communication skills
Our Culture:
Our success would not be possible without great people. We are dedicated to attracting, retaining and developing the best talent in our industry. We believe that each employee is essential to our success as a company. This success is measured not only by our clients and valued partners, but also our employees and the communities where we live. Sirius was built on a foundation of core values that respect all of these, while ensuring the company remains financially strong and competitive.
Respect for the Individual
High Customer Satisfaction
Excellence in Everything We Do
True Partnerships with Our Supplier/Partners
Economics in All That We Do - Spend Less Than What We Make
Community Service
We have remained true to these values and have consistently improved how we implement them. We have great pride in our company and our employees. We believe in operating our business with the most modern methods and equipment, but with the old-fashioned idea that people, both our customers and our employees, are our most important assets. Respect for each individual employee and fair treatment of all employees is a first priority.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act; and a drug test for controlled substances consistent with the Drug-Free Workplace Act and the Americans with Disabilities Act.Estimated Salary: $20 to $28 per hour based on qualifications.
Sirius Computer Solutions
14-0323
Post Date 10/17/2014
Title Services Operations Analyst
City Open
Description You've invested time and hard work to get where you are, and you want to work alongside people who've done the same and will motivate you to be better every day. You are looking to be challenged and grow professionally, and you need to be valued and recognized for your contributions. If this is you, Sirius is for you.
Sirius helps companies become more competitive by taking advantage of technology solutions across the data center and throughout the enterprise. We focus on best-of-breed IT solutions that are built on today's leading technologies, from the world's top technology innovators, and delivered by certified technology experts.
Our over 1,200 talented employees work across the US, designing, implementing, and supporting solutions from leading manufacturers, including Cisco, Citrix, CommVault, Dell, EMC, Hitachi, HP, IBM, NetApp, VMware, and many more. As a nationally recognized solutions provider with a 33-year history of success, we are known for cultivating the best talent, providing a positive work environment, and offering a compensation and benefits package designed to help our employees thrive both personally and professionally.
If it's time to get Sirius about taking the next step in your career, contact us today
Position
Summary:
The primary purpose of this position is to initiate and coordinate services engagements logistics and project management by:
oProviding quotations and Statements of Work (SOW) to Sirius sales representatives
oScheduling Sirius technical resources
oTracking project metrics for reporting purposes
oProviding Level II Project Management
Primary Duties & Responsibilities
oCollaborate with Sales team, engineers and Brand Directors for Scope development and SOW analysis
oEnsure tasks provided by engineers satisfy all customer requirements included in scope of services
oEnsure all appropriate teams are aware of request and engage resources as needed for complex engagements
oPrepare quotations and Scopes of Work (SOW)Analyzes and processes contract changes requested by customer, sales, or Brand Directors to ensure Scope intent remains and contractual compliance is maintained
oPerform scope revisions
oPerform Brand Director duties on complex multi-brand requests to manage the process and total scope development working with all brands, pre and post sales, and sales team.
oDevelop and analyze custom reports in CRM; Create custom dashboards for Sales team
oDevelops and implements process improvement for Services Operations procedures as well as support all Brands process improvement to meet published SLA's
oProvide total project management/ownership for projects staffed 100% by sub-contractors
oManage sub-contractor relationship
oPerform analysis of client cost and partner cost to maintain profitability
oOpen Air management including:
oProject setup
oApproval of projects
oManage resource assignment
oApprove timesheets and expenses
oAnalysis of projects for profitability
oAssign, establish, and maintain resources and engagement schedules
oEnsure that contracts are in place prior to engagement
oInterface with Sirius' sales representatives and Brand Managers to further define customer requirements on engagements, which may include: service deliverables, project task details, schedules, and timelines
oRecommend Approved Subcontractors to Sales representatives and customers when there is no available Sirius' consultant for an opportunity
oProvide Level II Project Management including project coordination, scheduling of resources, customer communications, development and transmission of project planning documents, ensuring quality of project execution, billing and closure
oDetermine marketability of current service offerings and identify potential service offerings
oAdministration and reporting of consulting team utilization data and monthly forecast data
oServe as Administrator of SharePoint site for Services Operations Project Management
Position Requirements
Basic Qualifications
oBachelor's degree in MIS, Computer Science or related area
oAt least 2 years experience in a technical services support role
oSkills in the use of MS Word, Excel, and Project
Other Position Requirements
oDemonstrated technical knowledge of at least one IBM Server Platform (System p, System x, or System i) and IBM Storage solutions required
oDemonstrated skills in conflict resolution
oDemonstrated technical writing skills
oDemonstrated ability to articulate services project knowledge to customers and staff
oDemonstrated ability to manage multiple projects simultaneously
oDemonstrated presentation and communication skills
Our Culture:
Our success would not be possible without great people. We are dedicated to attracting, retaining and developing the best talent in our industry. We believe that each employee is essential to our success as a company. This success is measured not only by our clients and valued partners, but also our employees and the communities where we live. Sirius was built on a foundation of core values that respect all of these, while ensuring the company remains financially strong and competitive.
Respect for the Individual
High Customer Satisfaction
Excellence in Everything We Do
True Partnerships with Our Supplier/Partners
Economics in All That We Do - Spend Less Than What We Make
Community Service
We have remained true to these values and have consistently improved how we implement them. We have great pride in our company and our employees. We believe in operating our business with the most modern methods and equipment, but with the old-fashioned idea that people, both our customers and our employees, are our most important assets. Respect for each individual employee and fair treatment of all employees is a first priority.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act; and a drug test for controlled substances consistent with the Drug-Free Workplace Act and the Americans with Disabilities Act.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
