Early Engagement Consultant - Middle Market Travel Management Account Services Team
Company Name:
American Express
## Description
American Express Business Travel is dedicated to helping clients realize the greatest possible value from their investment in travel through increased cost savings and outstanding customer service. For small businesses, American Express Business Travel provides a combination of industry leading booking technology, travel management consulting expertise, and stellar customer service around the world, around the clock both online and offline.
This position, Early Engagement Consultant, in the Middle Market Direct-Travel Management Account Services Organization will be responsible for leading and delivering a superior client experience to all newly acquired prospects. A new client's first interaction with American Express as their new business travel partner must be seamless. Incumbents will play a critical role in managing all aspects of the end-to-end implementation process. Incumbent will be responsible for driving strategic consultation with the client at both the C-Level and Key Contact Level in effort to shape the client's experience. To do this, the EEC must work with and understand the needs of the client and motivations in order to execute a truly focused customer.
The EEC will be responsible for driving key metrics in effort to support the goals of our organization. These metrics include but are not limited to driving expected sold volumes as well as ensuring that American Express captures 100% of a clients booking potential. This position will require that the individual own the account relationship for up to 6 months to ensure the account ramps up to identified sold volume and is stable. In this position, each incumbent will work closely with different channel owners within Middle Market Direct -Implementations, Deployment, MMD Sales, Client Servicing and Client Management. The most critical aspect of this position is creating and driving the change management and program adoption strategies within the first 90 days of implementation. Early Engagement Consultant will be responsible for monitoring and measuring performance, improve processes, creating value and ensuring the customer experience is exceptional.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
## Qualifications
As a world leader in Business Travel, it is our responsibility to ensure that we help our clients achieve their travel goals and exceed all expectations therefore, a successful candidate must demonstrate:
learn quickly, understand and articulate key product and value proposition knowledge in a variety of contexts
proven success in consultative selling
excellent project management, prioritization, and planning skills
ability to drive change within an organization by creating a strategic vision for the client
solid experience in driving results
strong relationship management skills across multiple levels of an organization including C-Level
can build a strong web of influence within an external organization
strong analytical skills to leverage key drivers of profitability and savings
strong communication skills in effort to drive change management at executive levels of an organization
ability to work independently and as part of a larger team in a virtual environment
College and/or relationship building experience strongly preferred
Candidate must be able to support West Coast hours.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view theEEO is the Law poster.
Job: Sales
Primary Location: United States
Schedule: Full-time
Job Posting: Aug 11, 2014, 1:54:15 PM
Req ID: 14012711Estimated Salary: $20 to $28 per hour based on qualifications.
American Express
## Description
American Express Business Travel is dedicated to helping clients realize the greatest possible value from their investment in travel through increased cost savings and outstanding customer service. For small businesses, American Express Business Travel provides a combination of industry leading booking technology, travel management consulting expertise, and stellar customer service around the world, around the clock both online and offline.
This position, Early Engagement Consultant, in the Middle Market Direct-Travel Management Account Services Organization will be responsible for leading and delivering a superior client experience to all newly acquired prospects. A new client's first interaction with American Express as their new business travel partner must be seamless. Incumbents will play a critical role in managing all aspects of the end-to-end implementation process. Incumbent will be responsible for driving strategic consultation with the client at both the C-Level and Key Contact Level in effort to shape the client's experience. To do this, the EEC must work with and understand the needs of the client and motivations in order to execute a truly focused customer.
The EEC will be responsible for driving key metrics in effort to support the goals of our organization. These metrics include but are not limited to driving expected sold volumes as well as ensuring that American Express captures 100% of a clients booking potential. This position will require that the individual own the account relationship for up to 6 months to ensure the account ramps up to identified sold volume and is stable. In this position, each incumbent will work closely with different channel owners within Middle Market Direct -Implementations, Deployment, MMD Sales, Client Servicing and Client Management. The most critical aspect of this position is creating and driving the change management and program adoption strategies within the first 90 days of implementation. Early Engagement Consultant will be responsible for monitoring and measuring performance, improve processes, creating value and ensuring the customer experience is exceptional.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
## Qualifications
As a world leader in Business Travel, it is our responsibility to ensure that we help our clients achieve their travel goals and exceed all expectations therefore, a successful candidate must demonstrate:
learn quickly, understand and articulate key product and value proposition knowledge in a variety of contexts
proven success in consultative selling
excellent project management, prioritization, and planning skills
ability to drive change within an organization by creating a strategic vision for the client
solid experience in driving results
strong relationship management skills across multiple levels of an organization including C-Level
can build a strong web of influence within an external organization
strong analytical skills to leverage key drivers of profitability and savings
strong communication skills in effort to drive change management at executive levels of an organization
ability to work independently and as part of a larger team in a virtual environment
College and/or relationship building experience strongly preferred
Candidate must be able to support West Coast hours.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view theEEO is the Law poster.
Job: Sales
Primary Location: United States
Schedule: Full-time
Job Posting: Aug 11, 2014, 1:54:15 PM
Req ID: 14012711Estimated Salary: $20 to $28 per hour based on qualifications.
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