Lead Project Manager - People Leader

Company Name:
American Express
## Description
Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable customers to optimize the return on their travel and meetings investments. Learn more .
American Express Global Business Travel is part of one of the world's largest travel agency networks with locations in 139 countries worldwide.
The lead project manager is responsible to plan, organize lead and control customer projects efficiently and effectively. The job of a lead project manager requires you to have in-depth knowledge and extraordinary skills in all aspects of global project management including managing project costs, resources, change requests, risk and issues to ensure that maximum business benefit is maintained as well as provision of regular project status updates. You are required to have a proven record of success in managing complicated projects involving technology delivery. In this role you will draw upon your experience and expertise to evaluate, define and continuously improve our customer project management principles, practices, and tools as well as promote Project Management practices through formal and informal networks. This position will be required to undertake people management responsibilities for project manager teams.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
## Qualifications
Bachelor''s or Master''s Degree in Business, Computer Science, or other related field (or has equivalent work experience) required
Previous IT and business work experience including managing team(s) in requirements gathering and technology delivery
Requires financial acumen in terms of representing project financials
Certification preference: PMI or equivalent Project Management certification (e.g. Certified Associate in Project Management, Certified Project Management Practitioner, International Project Management Association)
Experience in the travel industry a plus, but not required
5+ years of leadership experience required
5+ years of customer facing experience required
Global experience preferred
_Daily activities and responsibilities may include but are not limited to:_
Develop high-level project plans and ensures that the scope and approach are fully understood by all stakeholders
Lead customers through all aspects of the project from initiation through post implementation review
Ensure that the supporting business case is updated throughout the course of delivery and works with the customer and business partners to ensure business case objectives are met
Assemble project plans, ensures all systems of record for project reporting are kept current, and directs and monitors work effort on a regular basis
Review partner plans and estimates and actively seek clarification and verification as appropriate.
Ensure accurate reflection of project budgets, forecasts and actual
Identify and track key project milestones (base-lining critical path)
Monitor and communicate the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues
Negotiate and influence customers and cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the projects
Pro-actively anticipates project risks and issues and ensures adequate mitigation is put in place to ensure delivery is not compromised
Ensure effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost
Oversee quality assurance and ensure appropriate levels of end-to-end testing resources across the project are deployed
Facilitate post implementation reviews and ensure lessons learned are carried forward appropriately
Mentor less-senior personnel - undertake coaching and guidance to the Project Management community to promote best practice in Project Management Evaluate performance
Identify PM-related training needs
Conduct training - both hard and soft--that are required for the successful planning, execution, delivery and support of projects. Qualify project management training vendors and monitor their delivery and effectiveness
Perform project reviews - assess the health of a projects to net the review findings so that the most important problem areas are identified for improvement Turn troubled projects around - should be able to turn around any-size troubled project
Help hire or place project managers
Make continuous improvement a priority
Think like a business person - understand the business need for each project and make on-going decisions based on what's best for the organization--even if that means challenging lead stakeholders on critical success factors
Be a role model for integrity - take the initiative to ensure projects are always being run effectively and with proper governance. Champion the promotion of integrity in all endeavors
_Axcess@Home Requirements:_
Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP's are permitted)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.
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Job: Amex Technologies
Primary Location: United States
Schedule: Full-time
Job Posting: Jun 12, 2014, 10:48:37 PM
Req ID: 14009159

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