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Connection Center Representative

Company Name:
GoodWill Sioux City
This position is responsible for managing the front desk of the Goodwill Connection Center. Will greet and direct all visitors in person and over the phone. Assist with the use of computer software and programs. Identify and resolve basic computer problems. Provide light housekeeping duties. Bilingual highly preferred.
EDUCATION AND/OR EXPERIENCE
High school graduate/GED preferred, but not required.
Previous helpdesk experience preferred but not required.
Experience with computer hardware and trouble shooting technical issues.
Working knowledge of Microsoft office software and internet research skills.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to communicate well with diverse populations.
Bi-lingual skills preferred.
Working knowledge of Microsoft office software.
Basic Internet research skills and ability to access internet job bank sites.
Must show attention to detail.
EOE/M/F/Vet/Disabled

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