Customer Service Representative - Remote (Healthcare Claims)
Job Title:
Customer Service Representative - Remote (Healthcare Claims)Job Description JOB DESCRIPTION The Customer Service Representative - Remote (Healthcare Claims) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
REIMAGINE YOUR CAREER Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative (Healthcare Claims) position at Concentrix
Webhelp is just the right place for you!As a remote Customer Service Representative (Healthcare Claims), youll join an organically diverse team from 70
countries where ALL members contribute and support each others success and well-being, proudly united as our game-changers.
Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.
And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time.
Well give you all the training, technologies, and continuing support youll need to succeed.
Plus, at Concentrix
Webhelp, theres real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Healthcare Claims) working from home, you will:
Provide customer support processing medical claims in a back-office setting
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experienceswith a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative (Healthcare Claims) (Remote) role include:
1
year of previous claims experience (healthcare claims preferred for some positions)
Call center experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Strong computer navigation skills and PC knowledge
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
A desktop or laptop to complete PC and internet testing
A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.
S.
address for residence WHATS IN IT FOR YOU One of our companys Culture Beliefs says, We champion our people.
Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And well invest in YOU to aid in your career path and in your personal development.
In this role, youll also be provided with:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 400,000 game-changers around the globe call Concentrix
Webhelp their employer of choice.
Location:
USA, OH, Work-at-HomeLanguage Requirements:
Time Type:
Full time?Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
Must reside in the United States or have a valid U.
S.
address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here (https:
//jobs.
concentrix.
com/global/en/advisor-positions).
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English (https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf)Spanish (https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf)To request a reasonable accommodation please click here (https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here (https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Salary:
$17 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative - Remote (Healthcare Claims)Job Description JOB DESCRIPTION The Customer Service Representative - Remote (Healthcare Claims) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
REIMAGINE YOUR CAREER Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative (Healthcare Claims) position at Concentrix
Webhelp is just the right place for you!As a remote Customer Service Representative (Healthcare Claims), youll join an organically diverse team from 70
countries where ALL members contribute and support each others success and well-being, proudly united as our game-changers.
Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.
And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time.
Well give you all the training, technologies, and continuing support youll need to succeed.
Plus, at Concentrix
Webhelp, theres real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Healthcare Claims) working from home, you will:
Provide customer support processing medical claims in a back-office setting
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experienceswith a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative (Healthcare Claims) (Remote) role include:
1
year of previous claims experience (healthcare claims preferred for some positions)
Call center experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Strong computer navigation skills and PC knowledge
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
A desktop or laptop to complete PC and internet testing
A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.
S.
address for residence WHATS IN IT FOR YOU One of our companys Culture Beliefs says, We champion our people.
Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And well invest in YOU to aid in your career path and in your personal development.
In this role, youll also be provided with:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 400,000 game-changers around the globe call Concentrix
Webhelp their employer of choice.
Location:
USA, OH, Work-at-HomeLanguage Requirements:
Time Type:
Full time?Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
Must reside in the United States or have a valid U.
S.
address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here (https:
//jobs.
concentrix.
com/global/en/advisor-positions).
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English (https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf)Spanish (https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf)To request a reasonable accommodation please click here (https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here (https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Salary:
$17 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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