Support Services Technician
Job ID:
23996 Agency:
Bureau of Information and Telecommunication - Service Delivery Location:
Pierre Salary:
$21.
08 - $26.
34/hour, depending on experience Pay Grade:
IT2 Closing Date:
Open Until Filled This is a full-time position with the Bureau of Information and Telecommunications - Service Delivery.
For more information on the Bureau of Information and Telecommunication, please visit https:
//bit.
sd.
gov/.
If you are highly motivated, enjoy helping customers, and looking to build a career in IT service delivery, we want you to join our team! Responsibilities include timely processing of break/fix tickets, modification of domain accounts, assigning or modifying permissions, setting up client computer profiles, and otherwise ensuring employee computers, software, and peripherals are operational.
Other duties will include, but not be limited to, imaging and deployment of computers, installing and configuring software and peripherals, and creation/deletion of domain accounts.
The successful applicant will provide courteous customer service to state agencies by following up on customer questions and resolving problems quickly and efficiently.
This position will work both independently and closely with a team and collaborate with colleagues and clients to improve request fulfillment processes.
Benefits of working for the State of South Dakota include:
multiple health plan options, including a $0 employee premium option; 6% fully matched retirement plan.
Includes long term disability and family survivor benefits; $25,000 paid life insurance; generous leave policies; stable industry sector; flexible work schedule with little to no over-time, providing the ability to maintain a great work/life balance.
The Ideal Candidate Will Have:
Associates Degree in Information Systems or related field or 2 years of previous work experience in the field of Computer Support is preferred.
Knowledge of:
Microsoft operating system, Microsoft Office, and related products; principles, theories, and concepts of computer science; operation and maintenance of computers and associated equipment; data processing principles and applications; customer service techniques and principles.
Ability to:
Identify and resolve hardware/software issues on various computer hardware platforms; complete work within the assigned timeframes; communicate information concisely and accurately, both oral and written; work in a team environment and independently; learn new technologies as they change over time.
This position is eligible for Veterans' Preference per ARSD 55:
10:
02:
08.
Successful applicant(s) will be required to undergo a background investigation.
An arrest/conviction record will not necessarily bar employment.
NCRC:
If you possess a National Career Readiness Certificate, please submit the certificate with your application.
For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office.
A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees.
All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.
The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation, and sick leave accrual, dental, vision, and other insurance options, and retirement benefits.
You can view our benefits information at https:
//bhr.
sd.
gov/job-seekers/work-for-state-government/.
This position is a member of Class A retirement under SDRS.
Must apply online:
https:
//sodakprod-lm01.
cloud.
infor.
com:
1443/lmghr/xmlhttp/shorturl.
do?key=N2Y You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources Telephone:
605.
773.
3148 Email:
email protected http:
//bhr.
sd.
gov/workforus An Equal Opportunity Employer Recommended Skills Career Readiness Certificate Computer Architectures Customer Service Data Processing Imaging Information Systems Estimated Salary: $20 to $28 per hour based on qualifications.
23996 Agency:
Bureau of Information and Telecommunication - Service Delivery Location:
Pierre Salary:
$21.
08 - $26.
34/hour, depending on experience Pay Grade:
IT2 Closing Date:
Open Until Filled This is a full-time position with the Bureau of Information and Telecommunications - Service Delivery.
For more information on the Bureau of Information and Telecommunication, please visit https:
//bit.
sd.
gov/.
If you are highly motivated, enjoy helping customers, and looking to build a career in IT service delivery, we want you to join our team! Responsibilities include timely processing of break/fix tickets, modification of domain accounts, assigning or modifying permissions, setting up client computer profiles, and otherwise ensuring employee computers, software, and peripherals are operational.
Other duties will include, but not be limited to, imaging and deployment of computers, installing and configuring software and peripherals, and creation/deletion of domain accounts.
The successful applicant will provide courteous customer service to state agencies by following up on customer questions and resolving problems quickly and efficiently.
This position will work both independently and closely with a team and collaborate with colleagues and clients to improve request fulfillment processes.
Benefits of working for the State of South Dakota include:
multiple health plan options, including a $0 employee premium option; 6% fully matched retirement plan.
Includes long term disability and family survivor benefits; $25,000 paid life insurance; generous leave policies; stable industry sector; flexible work schedule with little to no over-time, providing the ability to maintain a great work/life balance.
The Ideal Candidate Will Have:
Associates Degree in Information Systems or related field or 2 years of previous work experience in the field of Computer Support is preferred.
Knowledge of:
Microsoft operating system, Microsoft Office, and related products; principles, theories, and concepts of computer science; operation and maintenance of computers and associated equipment; data processing principles and applications; customer service techniques and principles.
Ability to:
Identify and resolve hardware/software issues on various computer hardware platforms; complete work within the assigned timeframes; communicate information concisely and accurately, both oral and written; work in a team environment and independently; learn new technologies as they change over time.
This position is eligible for Veterans' Preference per ARSD 55:
10:
02:
08.
Successful applicant(s) will be required to undergo a background investigation.
An arrest/conviction record will not necessarily bar employment.
NCRC:
If you possess a National Career Readiness Certificate, please submit the certificate with your application.
For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office.
A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees.
All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.
The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation, and sick leave accrual, dental, vision, and other insurance options, and retirement benefits.
You can view our benefits information at https:
//bhr.
sd.
gov/job-seekers/work-for-state-government/.
This position is a member of Class A retirement under SDRS.
Must apply online:
https:
//sodakprod-lm01.
cloud.
infor.
com:
1443/lmghr/xmlhttp/shorturl.
do?key=N2Y You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources Telephone:
605.
773.
3148 Email:
email protected http:
//bhr.
sd.
gov/workforus An Equal Opportunity Employer Recommended Skills Career Readiness Certificate Computer Architectures Customer Service Data Processing Imaging Information Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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